Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, contact our customer service team at hello@anjenastudios.com

DELIVERY DELAYS / LOST PARCELS
While we always aim to deliver orders within the estimated delivery timeframe, occasional delays may occur due to third-party shipping couriers, customs processing, weather conditions, or other circumstances outside of our control. Because of this, we are unable to offer refunds for orders that are delayed in transit.

However, if your order is confirmed as lost in transit or is never delivered, we will gladly issue a full refund or replacement for your order.

DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We require photographic evidence of the damage to process your refund efficiently.

SUBMITTING A RETURN
If you receive your order and no longer want it for any reason, you can return it to one of our warehouses for a refund.

Please note:

  • Products must be returned in their original condition and packaging
  • Shipping charges for returns are the responsibility of the customer
  • Returns must be sent back to our warehouse using a tracked shipping method
  • The tracking code must be provided to us so we can identify the return
  • We are not responsible for packages lost in transit or not delivered by your selected return carrier

Just as we ensure your order reaches you, it is your responsibility to ensure your return reaches us. Therefore, we request tracking information for ALL returns so both parties can monitor the return's progress. Please be aware that we are not liable for courier misdeliveries, delays, or customs issues encountered by your chosen courier when returning the package to us.

SUBMITTING AN EXCHANGE
If you would like to exchange your item for a different size etc., you must return the original item back to our warehouse following the steps outlined above. Once we have received and inspected your original item, we will send your new requested item free of charge.

To start an exchange, contact our customer service team at hello@anjenastudios.com

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as underwear due to hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Please note that product colours may appear slightly different in person due to studio lighting, photography, and individual screen settings. Minor colour variations are normal and are not considered a product defect or valid reason for a refund or exchange.

Customised and personalised items, including products with custom names, initials, engravings, or other personalised details, are non-returnable and non-refundable.

REFUNDS
We will notify you once we’ve received your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact our customer service team at hello@anjenastudios.com